FAQs
All the most important info you should know
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Can I Change or Cancel my Order?
You can cancel or change your order if it has not yet gone through production. We recommend you let us know any changes as soon as you can after submitting it. However once the order has been manufactured or dispatched, we are unable to cancel or make any changes.
Our 'made to order' production method means there isn't a stock of products to return your order to if you need to cancel or change anything. So we need to make sure all of the details are correct before submitting your order!
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How Do I Choose what Size to Get?
We have customized fit advice and size charts for all of our products to help you make the best decision about sizing.
You can find this information on each product as well as at our Sizing & Fit Advice page. You can also always reach out if you have questions about a specific measurement you need or if you have any fit questions. We would love to help!
Email us at hello@sunkstgoods.com
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Can I Exchange or Return this Product?
Our 'made to order' production method means there isn't a stock of products to return your order to if you need to cancel or change anything. So with this in mind please be sure to review the size charts before ordering to avoid any order errors.
If you wish to exchange for another size or return for a refund, please reach out within 15 days of receiving your order to start processing your Return.
Please be sure to review our full Return Policy before purchase.
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Can I get a Refund if I Change my Mind?
We have a 15-day return policy so you have 15 days from when you receive your order to reach out to us and get a refund.
However our 'made to order' production process makes it difficult for us to process products that customers no longer want. So be sure to review size charts and product details before purchasing to ensure you don't have any buyers remorse!
Please reach out if you have any questions or concerns, we'd love to help! Emails us at hello@sunkstgoods.com
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When Will I Receive my Order?
Fulfillment time depends on the production method for the items in your order. Standard fulfillment time is usually 5-7 business days. Once your order has been fulfilled, you will receive shipping information via email. Please allow up to 21 days from the point of fulfillment for international orders. If your order falls outside of these guidelines, please reach out to us so we can keep an eye on the situation.
Please be sure to review our full Shipping Policy before purchase.